Client Success Story

Techcroud's IT Enterprise Services 

  • What’s the alternative to hardware support directly from the vendor?

  • How to avoid expensive post warranty support?

  • Are there any other benefits to working with a third party maintainer?

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Active Monday to Friday from 09:00:00 to 18:00:00. Call us at 0048-22-213-9690 E-mail: it@techcroud.com            

Agricultural Market Agency (ARR) is a state institution supervised by the Ministry of Agriculture and Rural Development as well as the Ministry of Finance within the scope of the Common Agricultural Policy (CAP) of the EU and related tasks. Since 1990 the ARR has been carrying out activities aimed at supporting and maintaining economic balance in the Polish agri-food sector. Since 2004 the Agency is an accredited EU Paying Agency distributing financial support and performing controls relative to manufacturing of agricultural products under the CAP.

Client Profile 

Challenge

  • What’s the alternative to hardware support directly from the vendor?

  • How to avoid expensive post warranty support?

  • Are there any other benefits to working with a third party maintainer?

Solution

​End-of-warranty support from a third party maintainer and DELL partner. Techcroud during 12 month contract is responsible for Enterprise Service at Agricultural Market Agency (ARR). The main difference from purchasing a support renewal directly from the vendor is flexibility. The right third party support provider can offer equal or improved levels of service, with attractive turn-around times and SLAs. 

 

Techcroud as an leading support providers can also continue to support hardware even after it’s reached end-of-life status from the vendor. As long as there are spare parts available in the supply chain, end-of-life hardware that functions effectively doesn’t need to be replaced, meaning that businesses can sweat their assets over a longer, more cost-effective period. Techcroud large team of experienced technology specialists and engineers are capable of supporting and maintaining IT infrastructures of businesses no matter the size and sector.

Technology: Dell Enterprise

Methodology: PRINCE2
Tool: ITSM Service Manager
Report: ZOHO Project

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