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Turn-around times & SLA

There are a numbers of service-led advantages that come with an end-of-warranty support contract from the right 3rd party support provider and here you are #3 examples:


#1 Guaranteed fix with attractive turn-around times & SLA


IT infrastructures generally consist of technologies sourced from different OEMs – your server by IBM or HP, your storage by DELL-EMC and your network equipment by JUNIPER or Cisco. Multiple vendor support means multiple vendor support contracts, while a 3rd party maintainer can support all of the above, resulting in one point of contact (SPoC) for your entire infrastructure in 24/7/365.


Techcroud can take over the same level of support and at highly competitive rates. End of warranty support from Techcroud includes the likes of break/fix, replacement hardware, engineer to site and offers flexibility with SLA that you traditionally can not get with the vendor. Data Center hardware can be classified by tier, so that less critical hardware can be supported at lower levels of service and therefore reduced price.

#2 Improved operational availability of IT equipment


Dealing with large multinational OEMs and vendors leaves little room for negotiation when it comes to fleshing out your support contract. Working with a TPM for your hardware support allows breathing room, enabling you to come to an agreement on SLAs such as next-day engineer to site, tier-based models for different Data Center hardware and a dedicated help desk. Leading support providers can also continue to support hardware even after it’s reached end-of-life status from the vendor.


Techcroud provides a team of highly responsive and fully qualified engineers available around the clock. In the event of an incident, contracted customers will be given a dedicated portal to log their issues, making it as quick and easy as possible to resolve your IT problems.


#3 Minimal network downtime


Techcroud will continue to support Data Center hardware as long as there are replacement parts available. This allows companies to improve the refresh lifecycle of their Data Center hardware and prevent the purchase of unnecessary kit. From remote or on-site support through to managed services, emergency support and individual product assistance, Techcroud is readily available to provide multiple levels of intervention and management to any business at any time.


By offering a single point of contact (SPofC) for any Data Center hardware and the technical resource required to min. impact and network downtime, outsourcing your Data Center support services to Techcroud will provide your business with greater peace of mind. 


CASE STUDY and Data Center Services References. 


Learn more about Techcroud’s Multiple Vendor IT Support Services, and why they're superior.


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