IT Partner

Managed IT services, IT outsourcing and support for companies

We work as an external IT department: we take over maintenance of systems, websites and applications, then develop them according to business goals, operational risk and a realistic company budget.

Talk to an IT Partner Describe your IT situation

Scope of IT support

  • IT outsourcing and ongoing IT support for companies: helpdesk, accounts, licenses, equipment and employee onboarding.
  • IT support for websites: CMS maintenance, updates, monitoring, backups and security fixes.
  • Maintenance and development of existing business applications: modernization, bug fixing and feature expansion.
  • Administration of cloud and on-premise environments: continuity, monitoring and recovery planning.
  • IT security: access policies, MFA, configuration audits and compliance support.
  • IT roadmap and vendor coordination: development planning, budgeting and end-to-end ownership.

Who is it for?

  • Micro and small companies without an internal IT department.
  • Organizations that already have IT systems but need stable maintenance and fast support.
  • Companies developing applications and websites that need a long-term technical partner.

Cooperation model

We define the support scope, priorities and SLA, then take responsibility for day-to-day IT operations. You can start with a quick audit and action plan, then move into a steady maintenance and development model.

Cooperation based on measurable outcomes

  • We help teams that need one accountable partner for daily IT and system development.
  • One model combines helpdesk, security, infrastructure, websites and applications.
  • Every month we report SLA delivery, incidents, risks and the IT development plan.

Target SLA

First response

15-60 minutes

target, during business hours

Critical incident

30-60 minutes

target response time

Standard incident

up to 4 hours

target response time

Final SLA parameters are matched to system criticality after a short environment audit.

Describe your IT situation

Write what is currently failing or blocking growth. We will respond with an action plan proposal and a cooperation model matched to your organization scale.

Quick contact with an IT Partner

Share your name and preferred contact channel. We will return with a concrete next-step plan.

Preferred channel

Also read on the blog

We expand the topic in practical materials: IT outsourcing costs, website maintenance and stable development of existing applications.

See all articles

Frequently asked questions

What do managed IT services include?

Managed IT services include daily user support, infrastructure administration, security, backups, and maintenance and development of websites and business applications.

Does IT outsourcing work for small companies?

Yes. For small teams, IT outsourcing often replaces a full internal IT department and gives quick access to specialists without the cost of building an in-house team.

Can you take over maintenance of existing applications and websites?

Yes. We take over existing systems, organize technical documentation, stabilize the environment and continue development according to a business plan.

How quickly do you respond to requests?

Target response times are defined after a short audit of system criticality. In ongoing IT support we can set response from 30 minutes for critical incidents and up to 4 hours for standard requests.